Services

Our Microsoft Dynamics AX Support & Development Services Include:

• Complete outsourcing of Microsoft Dynamics AX development and maintenance process as well as work on a task-by-task basis;
• Developing and maintaining existing functionality;
• Customizing new functionality and adapting it to meet the needs of the business;
• Operating on all and any support lines according to agreed SLA's;
• Assistance with complex operations and procedures;
• Helping the business to prepare technical specifications for the development and improvement of features;
• Correcting errors in the system;
• Correcting user errors and remedying their consequences;
• Finding and eliminating data integrity violations;
• Monitoring and optimizing performance;
• Installing updates;
• Database server and application server administration;
• Provision of dedicated specialists to work for the Customer;
• Providing the Customer with a Service Desk for tracking requests;
• Reporting the results of the service's work to the Customer;
• Carrying out audit of the company's current processes;
• Integrating various systems;
• Microsoft BI development

Employee Roles within Our Service:

• Supervisor: Administers and organizes the work of all responsible parties, and supervises the work of the team.
• Manager: Is responsible for service level, customer satisfaction, and communication.
• Solutions Expert: Ensures the quality of solutions for system development and improvement. Assists in choosing the best way to implement changes.
• Systems Architect: Ensures the quality of the system's technical implementation and performance.
• Consulting Analyst: Is responsible for specific areas of functionality.
• Technical Support Developer/Consultant: Combines the positions of consultant and developer.
• Developer: Performs development.
• Software Administrator: Ensures the performance of database servers, applications, and related software.

Key Benefits of Our Support:

Competent Team

We are proud of our highly competent team with real, extensive experience in implementing successful projects. This allows us to provide external support and development services for our Customers. Thus, the Customer can avoid or significantly reduce the need to maintain its own technical and specialized staff. It is no secret that in order to keep IT specialists motivated and maximize their productivity, it is crucial to provide them with an appropriate environment that promotes the exchange of experience and constant learning of new things, with managers who are deeply immersed in the specifics of the services provided. In addition, in supporting ERP systems, there are often peak loads during the closing period that require flexibility for a quick increase or decrease in resources. Experience shows that for customers whose core business is not IT, creating and retaining a professional and efficient internal team is a much more challenging and expensive task than using external services.

Flexible Service Level

We are willing to adapt and adjust to the needs of a particular Customer and offer a level of service that suits them.
This means that all and any service-related issues can be discussed. We are ready to customize response and correction times, select the most suitable specialists, work on a fixed cost or hourly basis, adjust service availability schedules, and be flexible in terms of pricing.

A transparent and user-friendly Service Desk – or an integration with your own

We provide our customers with a Service Desk, where they can register tasks and get full tracking of how the tasks are executed. If a customer has its own Service Desk, we are ready to integrate ours with it, or even work directly in it. This allows us to respond more quickly to customer requests.

Expert and Architectural Review

When developing solutions to complex or highly critical tasks, our approach implies that they necessarily undergo expert and architectural review. Our expert analyzes the client's task and helps the consultant and the customer's business users find the most efficient way to solve it, while the system architect checks the chosen method of implementation in terms of its impact on the performance and operability of the solution as a whole. In addition, upon agreement, the acceptance of any changes and improvements and their installation on the customer's application can be managed by our architect, who in this case fully controls all changes made by developers. This approach allows us to offer the customer a solution of the highest quality.

Use of Modern Testing Methods

For business-critical functionality, it is important to guarantee that any changes made to the system are not likely to disrupt its operation. In such cases, we offer and implement Unit tests in the customer’s system, which let us automatically test critical system functions before pushing updates to the production environment.

In addition, test scenarios are necessarily developed and run for any medium or large changes.

Proactive Approach

We monitor customers' work in the system, analyze their requests, and propose solutions that can improve and increase the efficiency of the customer's business processes and the system as a whole.
Some examples of what we do:

• Monitor which features are contributing the most to performance loss, and offer solutions to customers for addressing these bottlenecks;
• Analyze any user errors that occur and offer solutions to prevent them;
• Analyze requests for information and offer flexible reports;
• Analyze data integrity violations and look for their causes.

Eliminating Communication Issues

In our company, there is close communication between the development, support, and consulting teams. Thus, each of our employees has the opportunity to access, use and apply collective knowledge in their work.

Our Project Services include:

• Carrying out complex projects for Microsoft Dynamics AX implementation
• Transitioning to a new version
• Implementing additional feature modules
• Developing functional solutions for the Customer
• Developing integration solutions

Functional Specialization:

• Budgeting & Treasury
• Finance (management, accounting, taxes, IFRS)
• Logistics (Warehousing & Delivery)
• WMS
• Manufacturing
• HR (including payroll and personnel)

Industry Experience:

Our leading specialists have practical experience in implementing projects in the following industries:

• Insurance
• Distribution
• Restaurant Business
• Mining
• Energy
• Professional Services
• Construction
• Transportation (Seaport)

Key Advantages of Our Implementation:

1. Competent Team
   
   We have a highly competent team with extensive hands-on experience in delivering successful projects. Key employees of our company have dozens of successfully implemented projects in various industries, being engaged in the implementation of Microsoft Dynamics AX for over ten years. This allows us to guarantee that once we take on a project, we will see it through to completion.
    
2. Proprietary Ready-Made Solutions
   
   Our proprietary solutions can substantially reduce the costs of the implementation project for our customers. These solutions allow us to significantly expand the features of the standard version, eliminate bottlenecks, and make the system more user-friendly.
   
   Our solutions include fixes and enhancements to functionality that have been tested as part of our support for large customers.
   
   Browse our ready-made solutions for Microsoft Dynamics AX
3. Effective Implementation Methodology
   
   We use an adapted Microsoft Dynamics Sure Step methodology.  It establishes project stages, defines key processes, tasks and results for each stage, identifies end-to-end processes, specifies the roles of the Contractor and the Customer in the project, and determines documentation requirements.
   
   The stages and phases of an implementation project may vary depending on the type of project and the specifics of the Customer. Our basic offer includes the following stages:

• Analysis: Formalize the business requirement
• Design: Define the order of implementing business requirements in the system.
• Creation and customization of the system: Implement the business requirements in the system
• Training
• Transfer of initial data
• Trial operation

See details of Our implementation methodology

4. Description and Optimization of the Customer's Processes within the Project
   
   Upon the customer's request, we describe the company's processes AS IS, To Be and then recommend and justify changes in order to make them more efficient, faster, more responsive, etc. 

We provide the following consulting services on business processes regarding their optimal alignment for automation:

• Business process description
• Process re-engineering
• Audit of implementation projects
• Audit of existing solutions
• Training

As part of this service, we analyze bottlenecks and identify the long queries that hamper the working system the most, then evaluate the potential for acceleration and the costs of doing so. Our practical experience shows that sometimes minor changes to a system can improve performance many times over.

The approaches we use include:

• Paralleling the executable code (multi-threading)
• Transferring complex calculations to batch jobs, including those performed in parallel
• Optimizing code
• Optimizing database objects
• Changing functionality

When delivering BI services, we use:

OLAP technologies based on Microsoft Analysis Services

We have a suite of off-the-shelf OLAP solutions that we can install and deliver to the customer. Examples of such cubes include:

• A set of ready-made analytical reports in MS Dynamics AX
  
  For all versions, we have a ready-made set of analytical queries that are essential for efficient use of the system. This includes performance-optimized turnover and balance sheets for all modules of the system.
• Microsoft BI technologies
  
  For data visualization and analytical processing, we offer our clients an implementation of reporting based on Microsoft Powerpivot, Microsoft Powerview and Microsoft Power Map. These simple and inexpensive solutions provide truly impressive analytical reports based on huge data sets.

• Technical Development: Developing functionality for solutions based on .net technologies according to the client's technical specifications.
• Support and modification of Microsoft CRM solutions
• Mobile application development